Welcome to elka.ie.  We would like you to have the best possible experience with us. To find out more about our website please see the Terms and Conditions in detail below.

By using this website, you agree to be bound by the Terms and Conditions set out below. If you do not agree to these Terms and Conditions in their entirety you must immediately stop using this website.

The elka shop website is provided solely for your personal use.

You may not use this website for any commercial purpose.

 

Online Shopping

  1.  We will take all reasonable care to ensure that all details, prices, photographic representations and descriptions of products appearing on the website are correct at the time when the relevant information was entered onto the system. We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise. Please refer to our Returns Policy if you are unhappy with your purchase.
  2.  We will not be liable for any reason if the elka shop website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of or the entire elka shop website.

 

Order Process

  1.  All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.
  2.  Non-acceptance of your order may be due to any one or more of the following non-exhaustive reasons:
  • The product you ordered is out of stock;
  • Our inability to obtain authorisation for your payment;
  • We have identified a pricing or product description error;
  • There is a system or procurement failure; and failed customer validation checks.
  1. When you place an order on our website we will email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from elka shop.
  2.  Acceptance of your order and the completion of the contract between you and elka will take place when your order has been dispatched. We will email you when your order has been dispatched. We reserve the right to dispatch multiple orders separately.
  3.  A gift message facility is available on certain orders and is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility, you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

 

Click & Collect

elka Click & Collect is a convenient and complimentary service which enables you to place an order online and collect from your nearest store, with no additional charge. Please note the following Terms & Conditions for our Click & Collect service.

 

  1.  Click & Collect: Payment and Order holding period.

Payment Payment authorisation is taken at the time you place your order, and full payment is taken when your order is sent to your store for collection; this will be before the order is collected. Delivery to store Your Click & Collect order will take 1-15 working days to arrive at your selected store. *Please note deliveries will arrive in your selected store from Monday to Friday. Order Holding Period We will keep your order at your preferred store for 5 days, from the date of receipt to store. After this period, we will contact you to either process a refund via your original method of payment or have the item/s returned. If for any reason you are unable to collect your order when it’s ready, please contact our Customer Services Team +353 1 8455905 or email info@elka.ie to make an alternative arrangement.

  1.  Click & Collect: Documentation for collection or return of items:

Only you or a nominated contact can collect your order. The person you nominate must be someone who lives at your address.

If you are collecting your order yourself, please make sure you bring the following documentation:

  • A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.
  • The payment card that you used to purchase the items, or photographic ID (a driving license, passport or loyalty card).

If someone is collecting the order on your behalf,  please make sure they bring the following documentation:

  • A copy of your ‘Ready for Collection’ email or show this document on your phone or tablet.
  • A Photographic ID (a driving license, passport or your loyalty card).
  • Proof of address (bill or bank statement).
  •                  Please contact our Customer Services team on +353 (0)1 8455905 or info@elka.iefor more information.

 

Order Cancellation

  1.  If, for any reason, you wish to cancel any order you have placed, and it has not been dispatched, please contact our Customer Service team on 01 8455905
  2.  It is our policy to try to process orders immediately; however, it may not always be possible to stop an order from being dispatched. After dispatching our Returns Policy will apply. Please note that your right to return goods does not apply to certain products as set out in our Returns Policy.

 

Refund Policy

  1.  We will refund or exchange any item you are not completely happy with if you return it to us within 14 days of the item being delivered to your nominated address. Please return items in their original condition, unused, in their original packaging, with garment tags and ‘do not remove tag’ still attached. Please do re-use the delivery packaging provided; it has been especially designed for you to do this.
  2.  We cannot refund, or exchange custom made items including sofas and beds which have been opened, tested or partially used and which cannot be returned in the same physical state to which they were purchased.

This does not apply to faulty or incorrectly supplied goods where your statutory rights are unaffected.

  1.  Where earrings are protected by hygiene seals, you are required to take reasonable care by not removing the hygiene seals. Refunds will not be provided in such circumstances unless the goods are faulty.
  2.  Where promotional discounts are applied to orders, in the event of a return, you will not be refunded the discounted proportion. Additionally, any complimentary promotional gift given with an order must also be returned if you are returning those goods to which the gift related.

 

How to Return or Exchange:

You can return items to elka.ie by post or to any of our stores free of charge within 14 days of receipt of your order. Please note items must be returned within this time-frame and be in a saleable condition. This means returning the item(s) to us in its original condition, unused, in its original packaging, with garment tags and ‘do not remove tag’ still attached.

Once we have received the item(s) a refund will be issued to your credit/debit card. This will appear on your account within five to ten days depending on your card issuer.

If you have any queries about returning items, please contact our Customer Services team on +353 (0)1 8455905 or info@elka.ie   Postal Returns To return items by post, it is advisable for you to obtain proof of postage as we will not be held responsible for lost or damaged item(s) through the post. In-store returns You can also return products to an elka store. Please ensure that you bring the original confirmation email and dispatch invoice with you as proof of purchase.

You must ensure that you return the original undamaged packaging along with the item(s) you are unhappy with.  We will consider the condition of the goods being returned before deciding whether to make a refund.

 

elka’sDetails

elka is registered in Ireland under company registration number 556917.

elka’s registered address is 5 Strand Street, Malahide, Co. Dublin, Ireland.

Please contact elka using the details set out below:

  • by email to info@elka.ie; or
  • by post to 5 Strand Street, Malahide, Co. Dublin, Ireland.